FAQ

Ordering & Payment

What payment methods do you accept?

You can pay conveniently via PayPal, Klarna, or credit card (Visa, Mastercard). All payments are processed through encrypted, secure connections.

Will I receive an invoice?

Yes, your invoice is automatically sent to you by email. As a small business under Section 19 of the German VAT Act (§19 UStG), we do not charge VAT – the price shown is the final price.

I haven’t received an order confirmation – what now?

Please check your spam folder first. If it’s not there, you may have mistyped your email address. Just send us a quick message – we’ll find your order and resend the confirmation.

Shipping & Delivery

How long does delivery take?

Production usually takes 1–4 business days, after which your package is in transit for another 1–4 business days. In total, you can expect delivery within about 2–8 business days.

How much does shipping cost?

Shipping within Germany costs €6.90 per order.

Do you ship internationally?

At the moment, we only ship within Germany. As soon as that changes, you’ll find out here and on our social media channels.

Can I track my order?

Yes! As soon as your package is on its way, you’ll receive an email with your tracking number, so you can follow your delivery at any time.

My order hasn’t arrived yet – what can I do?

Please check your tracking information first. If your package is taking significantly longer than the stated delivery time, or if the tracking isn’t updating, get in touch with us – we’ll take care of it.

Product & Quality

What material are your pieces made of?

Our pieces are made of 100% organic cotton.

How do the sizes fit?

Our pieces fit differently depending on the style. On every product page you’ll find a detailed size chart with all measurements. Your best bet: measure a well-fitting piece from your own closet and compare the values – that way you’re sure to find the right size.

How do I care for my piece so the print/embroidery lasts?

Wash your piece inside out at a maximum of 30 °C, avoid fabric softener and the dryer, and don’t iron directly on the print/embroidery. This keeps the colors and design looking great for a long time.

Cancellation, Returns & Exchanges

Can I return my order?

Yes. As a consumer, you have a 14-day right of withdrawal starting from the day you receive your goods. You’ll find the details in our cancellation policy. Please return items unworn and unwashed.

How do returns work?

Simply register your return via the “Revoke contract” button at the bottom of our website – we’ll then send you all the details about the return address and the process.

When will I get my refund?

As soon as your return has arrived and been checked, we’ll refund the purchase amount within 14 days using your original payment method.

Can I exchange my piece for a different size?

A direct exchange isn’t possible, but there’s an easy solution: simply return your piece and place a new order for the size you want – that’s the fastest way to get your new piece.

What should I do if my item arrives damaged or faulty?

We’re sorry to hear that! Just send us an email with your order number and a photo of the issue. We’ll send you a free replacement or refund your purchase as quickly as possible.

Sustainability

What makes your products sustainable?

Two things: First, we use 100% organic cotton from certified organic farming. Second, we produce on demand – every piece is printed or embroidered only once you’ve ordered it. This means no overproduction and no leftover stock that ends up being thrown away.